memberqq Platform Privacy Notice

This page describes what we collect when you use memberqq and how we keep that data protected. We operate an online gaming and sportsbook platform available to users in supported jurisdictions. Your account information, payment details, and activity records are central to how we verify your identity, process deposits and withdrawals, and maintain the security of our service.

We take data protection seriously. When you open an account on memberqq, you provide personal information — your name, email, phone number, and identity documents for KYC verification. We use this data only to confirm your identity, comply with local regulations, and enable your transactions. We do not sell your data to third parties, and we do not use it for marketing beyond service-related communications.

Our services are available only where applicable law permits. If you have questions about how we handle your information, contact our support team before opening an account.

What we collect on memberqq

We collect personal data in several categories. Account information includes your name, email address, phone number, date of birth, and residential address. We request this when you register and verify it during KYC review. Payment information covers your chosen deposit method — DANA, e-wallet, mobile banking, local payment, online payment, or bank account details — and transaction history. We store this securely to process your deposits and withdrawals.

Device and usage data includes your IP address, browser type, device identifier, and login timestamps. We collect this to detect unauthorized access, prevent fraud, and understand how you interact with memberqq across Android, iOS, and web browsers. We also log your gameplay activity — which games you play, your bet amounts, and your account balance — to calculate winnings, enforce limits, and resolve disputes.

We use cookies and similar tracking technologies to remember your login state, store your preferences, and measure site performance. You can control cookie settings in your browser; however, disabling them may limit your ability to use memberqq fully.

How we use your data

We use your personal information to deliver our service. This includes account creation and verification, processing deposits via e-wallet or your bank's virtual account, reviewing withdrawal requests, and sending you confirmation emails. We also use your data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in jurisdictions where we operate.

We analyze aggregated, anonymized data to improve memberqq — for example, identifying which games are popular, which payment methods work best, and where our support team receives the most inquiries. We do not use your individual data for this analysis without your consent.

We may contact you via email or SMS to confirm your account activity, notify you of security alerts, or inform you of service updates. We will not send marketing messages unless you opt in.

Third-party processors and data sharing

We work with trusted third parties to operate memberqq. Payment processors handle your mobile banking, local payment, online payment, and bank-transfer transactions. These processors comply with PCI-DSS standards and do not retain your payment data longer than necessary. Our hosting provider stores your account data on secure servers; these servers may be located outside your jurisdiction, but we enforce the same data-protection standards regardless of location.

We share your data with law enforcement or regulatory authorities only when required by law. We do not sell your personal information to advertisers, data brokers, or other commercial entities.

If you link your memberqq account to a social-login provider (such as Google or Facebook), that provider shares only your email and public profile with us. We do not request access to your social-media contacts or private messages.

Your rights and data retention

You have the right to access, correct, or delete your personal data. You can update your email, phone number, and address in your memberqq account settings. To request deletion of your account and associated data, contact our support team. We will retain your data for as long as your account is active, plus a retention period required by law (typically 5–7 years for financial records).

You can opt out of non-essential communications at any time. If you believe your data has been misused, you have the right to lodge a complaint with your local data-protection authority.

We encrypt sensitive data in transit and at rest. We use two-factor authentication to protect your account from unauthorized access. If you suspect a security breach, reset your password immediately and contact our support team.

Mobile app and device data

When you use memberqq on Android or iOS, we collect device identifiers and app-usage data. This helps us deliver push notifications about account activity, game updates, and withdrawal confirmations. You can disable push notifications in your device settings without affecting your account.

Our mobile app does not require excessive permissions. We request access to your device's internet connection only. We do not access your contacts, photos, or location data unless you explicitly grant permission for a specific feature.

Policy updates and contact

We may update this privacy notice to reflect changes in our service or applicable law. We will notify you of material changes via email or a prominent notice on memberqq. Your continued use of our platform after such notice constitutes your acceptance of the updated policy.

If you have questions about how we handle your data, or if you wish to exercise your rights, contact our support team. We are committed to responding to data-access requests within 30 days. Our support team is available to assist users across Jakarta, Surabaya, Bandung, and Medan, and we support inquiries in English and local languages.

This privacy notice is effective as of the date posted on memberqq. We reserve the right to update it at any time. Your trust is essential to us, and we undertake to protect your information with the same care we apply to our own.